Refund policy

Return Policy:

We apply a 30-day return period, which means you can request a return within 30 days of purchase.

The item is eligible for return only if it is in the same condition as when received, unworn or unused, tagged with price labels, and in the original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at support@cashflowtm.com. Returned items must be sent to the following address: K Haltýři 690/22, Troja, 18100 Prague 8.

If we accept your return request, we will send you a return shipping label with instructions on how and where to send the package. Items sent back without a prior return request will not be accepted.

If you have any questions regarding returns, you can contact us anytime at support@cashflowtm.com.

Damages and Issues:

Please check your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect so that we can assess and resolve the issue.

Exceptions / Non-returnable Items:
  • Certain items cannot be returned, such as perishable goods (food, cut flowers, plants, etc.), custom-made products (made-to-order, personalized goods), and personal care items (cosmetics).
  • Hazardous materials, flammable liquids, or gases are also non-returnable.
  • Items on sale or gift cards are not eligible for return.
  • If you have questions about specific items, please contact us.
Exchanges:

To get your desired item quickly, return the item you have and after the return is accepted, make a separate purchase for the new item.

14-day Cooling-off Period in the European Union:

If goods are delivered within the European Union, you have the right to cancel or return the order within 14 days for any reason without explanation. The item must be in the same condition as received, unworn or unused, tagged, and in original packaging with the receipt or proof of purchase.

Refunds:

Once we receive and inspect the returned item, we will inform you about the approval or rejection of the refund. Approved refunds will be processed within 10 working days via the original payment method. Please note the processing time may vary with banks or credit card issuers.

If more than 15 days pass since the refund approval, please contact us at support@cashflowtm.com.